Data Protection - Privacy Notices | Cannock Chase District Council

Overview

Cannock Chase Council is committed to compliance with Data Protection legislation. Keeping your personal information accurate and secure is a vital part of providing efficient services to you.

The council will only use the information it holds about you for the purpose you provided it except in the circumstances outlined in this notice. It will also only collect the minimum information necessary to fulfil that purpose.

When you provide information please be aware that the council is required to share your information, on occasion, between different sections of the council. Where required it may also be shared with other agencies where allowed or required by law, one example of this would be to help reduce crime or investigate fraud. Another example of this is in reducing Housing Benefit fraud and involves the council sharing /comparing data from other departments to ensure that claimants are not claiming illegally.

The council also works with other councils and community organisations and sometimes needs to share information with them in order to deliver your services. However, the council will not supply these organisations with your information unless it is satisfied that equal measures are in place to protect the information from unauthorised access. The council will also not supply your information to any organisation for marketing purposes without your prior consent.

The council has a responsibility to promote social wellbeing and works in partnership with other councils and agencies such as the Police, Fire and Rescue Service, the voluntary services and the Health Service in order to preserve life, reduce accidents, reduce crime and disorder and improve health. To promote this social wellbeing the council may need to share your personal and sensitive information with other councils and partner agencies.

More on NFI Data matching

Your Rights

Data protection legislation provides the following rights for individuals:

The right to be informed

You have the right to be informed about the collection and use of your personal data such as the purposes for processing your personal data, retention periods for that personal data, and who it will be shared with. This is provided when you provide us with your personal information and also within the privacy notices on this webpage.
If we obtain your personal data from other sources, we will provide you with privacy information within a reasonable period of obtaining the data and no later than one month. This will only happen where you have not already been informed that your data will be passed to us.
There are a few circumstances when we are not required to provide you with privacy information, such as if you have already had the information or if it would involve a disproportionate effort to provide it to you.

The right of access

gives you the right to

confirmation that your data is being processed;
access to your personal data

The right to rectification

You have the right for to have inaccurate personal data rectified, or completed if it is incomplete.

The right to erasure

You have the right to have personal data erased.
The right to erasure is also known as ‘the right to be forgotten’.
The right to erasure exists where:
- the personal data is no longer necessary for the purpose which it was originally collected or processed for, or
- If it was collected under consent rather than a lawful basis.

The right to restrict processing

Individuals have the right to restrict the processing of their personal data where they have a particular reason for wanting the restriction.
This may be because you have issues with the content of the information we hold or how we have processed your data.

The right to restrict processing can apply when:

An individual contests the accuracy of their personal data and you are verifying the accuracy of the data;
The data has been unlawfully processed and the individual opposes erasure and requests restriction instead;

The right to data portability

This generally applies to instances where you wish to 'move' to another service provider - e.g. moving banks or phone providers. The right to data portability allows individuals to obtain and re-use their personal data for their own purposes across different services.

The right to object

Individuals must have an objection on “grounds relating to his or her particular situation”.

Where personal data might lawfully be processed because processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority, a data subject should be entitled to object to the processing of any personal data relating to his or her particular situation. It should be for the Council to demonstrate that its compelling legitimate interest overrides the interests or the fundamental rights and freedoms of the data subject.

Records Retention Schedule

The document below denotes how long we will keep your information for the various types of record that the Council holds.

Records Retention Schedule

Non Domestic Rates (Business Rates)

Non-Domestic Rates Service - How we use your personal information

Personal information, for the purpose of this Notice means data relating to living individuals which is held and processed by the Council in line with data protection rules. Different rules apply to information held in respect of companies and other organisations and these are explained at the end of this Notice.

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. We are a data controller for the personal information we hold about you in relation to Non-Domestic Rates (sometimes referred to as business rates) administration and enforcement. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Ensuring that you are charged the correct amount of Non-Domestic Rates.
Ensuring that you receive any reductions that you are entitled to.
Determining any appeals received against Non-Domestic Rates liabilities including attendance at tribunals as necessary.
Liaising with the Valuation Office Agency, as necessary, to enable them to maintain the Rating List.
Issuing accurate and timely Non-Domestic Rate bills.
Collecting, receiving and receipting payments made.
Taking appropriate action when payment are not made on time, including the issue of recovery documents and notices and referring cases to courts as deemed necessary.
Appointing and engaging agents and specialists in the enforcement of unpaid Non-Domestic Rates
Preventing and detecting fraud and error within the Non-Domestic Rates, Council Tax system and/or Benefit system.

We are able to do this because legislation says we must do it and the processing is necessary for compliance with legal obligations.

There are very many different regulations covering the administration Non-Domestic Rates. The main rules are contained in the following statutes and subsequent amendments to them;

Local Government Finance Act 1988
Local Government and Housing Act 1989
The Non-Domestic Rating (Collection and Enforcement)(Local Lists) Regulations 1989
The Non-Domestic Rating (Unoccupied Property) Regulations 1989
Local Government Finance Act 1992
Local Government Finance and Rating Act 1997
Local Government Act 2003
Rating (Empty Properties) Act 2007
Non-Domestic Rating (Unoccupied Property) (England) Regulations 2008
The Taking Control of Goods Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
The Taking Control of Goods (Certification) Regulations 2014

This list is not intended to be exhaustive.

We are required by law to hold and use some of your information for:

The administration, recovery and enforcement of Non-Domestic Rates
Preventing and detecting fraud and error within the Non-Domestic Rates system schemes or other areas.

We may share your information with;

Other agencies directly involved in administration, recovery and enforcement of Non-Domestic Rates (this would typically be the Valuation Office Agency, and agents or specialists acting for the Council in fulfilling its statutory duty)
Other councils or organisations as part of the national fraud initiative.

Otherwise, we will only share your data if you ask us to, or if it is in the public interest to do so and the law requires or allows us to. Examples of where we may share your data are;

Notifying emergency services of properties that become unoccupied and therefore at risk of fire or criminal damage.
Notifying relevant Council officers of properties becoming unoccupied, in order that they may assist the owner to bring it back into use.
Providing appropriate authorities with details of the person responsible for a property that has been considered to be unsafe.

We only keep this data for the time specified in our retention schedule or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

As far as possible, we will apply the same principles to a company or organisation’s data as we would to an individual. However, legislation (particularly the Freedom of Information Act 2000) requires the Council to disclose information which we hold. In particular we are regularly required to disclose the following information in respect of all businesses on our rating records;

Property info (such as address, property reference, rateable value etc)
Name of liable party
Amounts of rates payable
Any reliefs awarded
Whether the property is occupied or vacant.
Any accounts which have been overpaid.

This information is therefore made available on our website at http://www.cannockchasedc.gov.uk/business/business-rates/business-rates-billing-enclosure-documents

Personal data about ratepayers who are individuals is redacted.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

As explained at the start of this notice the Council must comply with different rules with regards to information held in respect of companies and other organisations, to which Data Protection rules do not apply.

Council Tax

Council Tax Service - How we use your personal information

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. We are a data controller for the personal information we hold about you in relation to Council Tax administration and enforcement. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Ensuring that you are charged the correct amount of Council Tax.
Ensuring that you receive any reductions that you are entitled to.
Ensuring that you receive any other rebates or payments that you are entitled to.
Determining any appeals received against Council Tax liabilities including attendance at tribunals as necessary.
Liaising with the Valuation Office Agency, as necessary, to enable them to maintain the Valuation List.
Issuing accurate and timely Council Tax bills.
Collecting, receiving and receipting payments made.
Taking appropriate action when payment are not made on time, including the issue of recovery documents and notices and referring cases to courts as deemed necessary.
Appointing and engaging agents and specialists in the enforcement of unpaid Council Tax
Preventing and detecting fraud and error within the Council Tax system and/or Benefit system.

We are able to do this because legislation says we must do it and the processing is necessary for compliance with legal obligations. There are very many different regulations covering the administration Council Tax. The main rules are contained in the following statutes and subsequent amendments to them;

Local Government Finance Act 1988
Local Government Finance Act 1992
Council Tax (Administration and Enforcement) Regulations 1992
The Council Tax (Exempt Dwellings) Order 1992
The Council Tax (Discount Disregards) Order 1992
Tribunals, Courts and Enforcement Act 2007
Local Government Finance Act 2012
The Council Tax Reduction Schemes (Default Scheme) (England) Regulations 2012
The Taking Control of Goods Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
The Taking Control of Goods (Certification) Regulations 2014

This list is not intended to be exhaustive.

We are required by law to hold and use some of your information for:

The administration, recovery and enforcement of Council Tax
Preventing and detecting fraud and error within the Council Tax system schemes or other areas.

We may share your information with;

Other agencies directly involved in administration, recovery and enforcement of Council Tax (this would typically be the Valuation Office Agency, Department for Works and Pensions and agents or specialists acting for the Council in fulfilling its statutory duty)
Employers when Attachments of Earnings are issued
Other councils or organisations as part of the national fraud initiative.

Otherwise, we will only share your data if you ask us to, or if it is in the public interest to do so and the law requires or allows us to. Examples of where we may share your data are;

Notifying the Council’s electoral registration department of information which assists with the maintenance of the electoral roll.
Notifying emergency services of properties that become unoccupied and therefore at risk of fire or criminal damage.
Notifying relevant Council officers of properties becoming unoccupied, in order that they may assist the owner to bring it back into use.

We only keep this data for the time specified in our retention schedule or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-us/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Benefits

Benefits Service - How we use your personal information

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. We are a data controller for the personal information we hold about you in relation to Housing Benefit and Council Tax Reductions. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Ensuring that you receive the correct amount of Housing Benefit
Ensuring that you receive the correct amount of Local Council Tax Reduction
Ensuring that you receive any other rebates or payments that you are entitled to.
Recovering any overpaid Housing Benefit and/or Council Tax Reduction
Assessing any Discretionary Housing Payments or Council Tax Reductions that we may be able to pay to you.
Preventing and detecting fraud and error within the benefit system

We are able to do this because legislation says we must do it and the processing is necessary for compliance with legal obligations. There are very many different regulations covering the administration of Housing Benefit and Local Council Tax Reductions. The main rules are contained in;

Social Security Contributions and Benefits Act 1992
Social Security Administration Act 1992
Social Security Act 1998
The Housing Benefit Regulations 2006 (as amended)
Local Government Finance Act 1992.
Local Government Finance Act 2012
The Council Tax Reduction Schemes (Default Scheme) (England) Regulations 2012

This list is not intended to be exhaustive.

We are required by law to hold and use some of your information for:

Administering the Housing Benefit and Council Tax Reduction schemes.
Preventing and detecting fraud and error within those schemes or other areas.

DWP Data

The Council receives some personal data directly from the Department for Works and Pensions (DWP) and His Majesty’s Revenues and Customs (HMRC) so that we can deal with Benefit claims more quickly by reducing the amount of information that we ask you to send to us.

The Council will only use DWP derived data for the following purposes:
•    Housing Benefit (HB)
•    Local Council Tax Reduction (LCTR)
•    Local Welfare Provision (LWP)
•    Discretionary Housing Payment (DHP)
•    Disabled Facilities Grant (DFG)
•    Disability Adaptation Grant (DAG)
•    Maintaining Council Tax accounts to help us to charge the right amount to the right people.

We receive this information in two ways
•    Electronic files sent securely to the Council.
•    Those Council Officers who are responsible for administering Benefit claims have direct access to a DWP system, called Searchlight.

Access to DWP data is very tightly controlled and involves measures over and above the Council’s ordinary Data Protection rules. The Council agrees a Memorandum of Understanding with DWP each year. This agreement controls the Council’s access to and use of the data and requires that:
•    All staff accessing DWP data have been vetted to Baseline Personnel Security Standard (BPSS) and undertake a mandatory training program which is refreshed annually.
•    The Council’s computer systems, control measures and cyber security are robust

We may share your information with;

Other agencies involved in the processing of benefits (this would typically be the Department for Works and Pensions, Her Majesty’s Revenue and Customs or the Valuation Office Agency).
Other councils or organisations as part of the national fraud initiative.
Your landlord, in limited circumstances only.

Otherwise, we will only share your data if you ask us to, or if it is in the public interest to do so and the law requires or allows us to.

We sometimes collect information about people other than the person who has applied for a benefit or service. This is to enable us to work out what the applicant is entitled to. For example, where a person makes a claim for Housing Benefit and/or Local Council Tax Support, we need information about other people who live in the same household to work out how much the applicant will be paid.

We only keep this data for the time specified in our retention schedule or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-us/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Health and Safety

Health & Safety Team - How we use your personal information (relates to internal staff)

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons law requires or allows. We are a data controller for the personal information we hold about you in relation to Health & Safety. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which the data will be used are:-

Accident Reporting and Investigation
Employee Warning System

We are able to do this because the following legislation says we must do it

Health & Safety at Work Act 1974
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013
Management of Health & Safety at Work Regulations 1999 (As Amended) – Section 2
Workplace (Health, Safety and Welfare) Regulations 1992

We are required by law to hold and use some of your information for:

Accident investigation and reporting to the Health & Safety Executive
Investigation and defence of Insurance Claims against the Council – this may include sharing the information with the Insurance Section, Insurance Companies, Loss Adjusters and Solicitors.
Sharing with employees within Council Departments who visit/come into contact with the Public for the protection of the employees Health & Safety.

How long we will keep your information; We only keep this data for the time specified in our retention schedule or as required by law.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-us/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Markets

Application for a Market Stall (Cannock, Rugeley and Prince of Wales Markets)

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons law requires or allows. We are a data controller for the personal information we hold about you in relation to Markets. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which the data will be used are to enable the raising and processing of a Market stall License or Lease

We are able to do this because you wish to enter into a contract with us which we can’t fulfil without doing this.

You should be aware that we have a duty to protect public funds. We may therefore use the information we have for the prevention and detection of fraud. We may share this information with other bodies for these purposes. We may also share this information with other parts of the council or other relevant organisations for purposes which may include enforcement.

How long we will keep your information; We only keep this data for the time specified in our retention schedule or as required by law.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Housing - includes Allocations, Rents, Maintenance, Housing Options, Estate Management

Housing Services - How we use your personal information

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons law requires or allows. We are a data controller for the personal information we hold about you in relation to Housing Services. In order to comply with data protection legislation we want to be sure you understand how we use this information.

We collect personal information about:

Housing Applicants: This includes anyone who is applying for housing from the Council and will include referrals (nominations) to other housing providers (e.g. Housing Associations) and could also include their family and people associated with them.

Tenants ◦ This includes current and former who live or have lived in our properties or access our support and other services, and could also include family details and people associated with them.

Leaseholders: This includes the leaseholder and could also include their family and people associated with them.

Customers /Visitors : Customers / Visitors to our website, our offices and anyone who makes a complaint, complement or enquiry

Other persons and Residents: This includes people who are

helping and supporting family and friends with their housing applications or to manage their home or with problems relating to their tenancy
members of Tenants and Resident Associations on Council estates
neighbours to Council properties and who might be experiencing problems for example boundary disputes, anti-social behaviour, property maintenance issues or insurance claims .

Anyone who makes a complaint or enquiry and visitors to our website and offices

Types of information we collect about you

We collect information in a variety of ways including

Council’s website via Housing Self Service and other web forms for requests for service or applications.
on various forms, such as housing applications, medical and social need assessment forms, vulnerable decorating and grass cutting, support and care plans,
photographic ID
tenancy agreements, and contracts such as leasehold agreements
financial records such as rent accounts
through our on going contact with you such as telephone calls, emails, texts, reports and monitoring sheets e.g. anti social behaviour and nuisance sheets, complaint forms
CCTV images in our reception areas and some estates;
Market research and tenant surveys
calls to our switchboard maybe recorded,

When you apply for housing advice and assistance (Housing Options and Homelessness), to become a Cannock Chase Tenant (housing applicant), we request and hold on file information and any references necessary to assess your application including as appropriate (but not limited to) references from:

other housing providers/private landlords:
your mortgage lender (if you own/have owned your own home),
the Police,
the Probation Service,
Citizens Advice,
support workers,
social workers,
mental health workers and
credit reference agencies.

Where this is the case, we will request your permission to collect such information.

As a Council Tenant if you are experiencing any problems, such as debt, rent arrears, anti-social behaviour or applying to purchase your home we will also request and hold on file information and any references necessary to assist and assess your application including as appropriate (but not limited to) information from:

other housing providers/private landlords,
the Police,
the Probation Service,
Citizens Advice,
support workers,
social workers,
mental health workers and
credit reference agencies. (or see grey highlighted below)
employers
family and relatives
charities or third sector
Insurance companies
Government departments; e.g DWP, DVLA

It is important that you notify us of any changes to your personal information.

What we use your data for

Housing Options Service (including Homelessness)

To provide Housing Advice and assistance to help customers from becoming homelessness by keeping their current home
To make homelessness investigations and decisions to assist customers when they are homeless or threatened with homelessness
To manage a Private Rent Register to make referrals to private landlords to help customers obtain private rented accommodation
To take action where a private tenant is being illegally forced out of their tenancy

Allocations Service

To undertake assessments of housing applicants to determine eligibility for housing and identify any support needs
To detect tenancy fraud and illegal subletting.
To make allocations and let Council tenancies
Make allocations and let Council Garages
Make nominations to Registered Providers

Neighbourhood services

To manage tenancies including homes and garages
To provide Support and Tenancy Sustainment Services which help our customers including tenants and housing applicants manage their home
Prevent and detect crime, fraud and resolve disputes
Promote a safe and peaceful environment in our neighbourhoods

Income Management Service (including rents)

To receive rent, service charges and bills such as insurance, rechargeable repairs
To manage tenancies including collecting rent and service charges
To ensure financial records are accurate and up to date
To take action to recover any money owed accordingly
Help to ensure benefit payments are received onto rent accounts
Offer help with debts and benefits
Promote employment and training advice and opportunities
Assist third parties agencies who are helping tenants

Housing Maintenance service

To undertake day-to-day repairs to property and garages
To make appointments and arrangements for work to be carried out
To provide the Vulnerable Persons Internal Decorating Service

Housing Property, Leasehold and Right To Buy Service

To undertake planned and cyclical maintenance of all housing property
To set and receive service charges and bills such as maintenance
To manage Right To Buy Applications and deal with actions relating to the sale of property

In addition to the above, we may also use your data to:

Ensure that vulnerable persons are identified under safeguarding duties and the necessary referrals made.
Ensure that risks to customers, employees and partners are identified, assessed and mitigating action taken.
Engage with customers and make improvements to our services
Promote equal opportunities and fair treatment for all employees and customers
Provide information about services to customers
Provide support services which help customers achieve their goals
Provide care and support for elderly and vulnerable customers
Keep in touch with our customers, understand your needs and preferences and invite you to events
Promote equal opportunities and fair treatment for all our customers
Provide information (e.g. about products and services) we offer
Develop new products and services to meet the future needs of our communities
Meet our legal obligations, including those owed to our funders or regulators
Issue Council newsletters/magazines such as Hometalk and surveys such as New Home, Repairs and other service satisfaction surveys.

Who we share your information with

We may share your information with third parties to help us to deal with your request for housing and management of your tenancy more efficiently and effectively. When sharing information we will comply with all aspects of Data Protection legislation. Where necessary or required, we may share your personal information as follows:

with our contractors, in order to undertake repairs, maintenance or improvement works (e.g. plumbing, electricians, gas heating, kitchen and bathroom installers), utililty companies and IT Services
with landlords, housing associations and trusts, in connection with tenancy references and associated enquiries.
with community partners in connection with the delivery of co-ordinated local services.
with local authorities and government departments, as necessary for administering justice, or for exercising statutory, governmental, or other public functions.
with police and other relevant authorities (e.g. Probation Service, Department of Work & Pensions, HM Revenues & Customs) in relation to the prevention or detection of crime and fraud; the apprehension or prosecution of offenders and the assessment or collection of tax or duty.
with other statutory organisations, e.g. social services and health authorities, as necessary for exercising statutory functions.
with utility companies and Council Tax offices to ensure billing details are correct.
with authorised debt recovery agencies, to enable them to recover the debt.
with external debt advice agency to discuss financial situation, rent payments (including any arrears) and any claims made for welfare benefits.
With credit reference agencies to assess your financial standing
With DWP to verify Universal Credit application and manage these payments.

This list is not exhaustive as there are other circumstances where we may also be required to share information particularly in order to meet our legal obligations. We will use all information held by us for the purposes of law enforcement, regulation and licensing, criminal prosecutions and court proceedings

Personal information will be kept secure and confidential. Officers have restricted access to personal information on a “need to know” basis. We may share information with contractors, or agencies we work with, such as Health, Social Services, Police and other social landlords, We will also disclose information as required by law.

The legal basis under which we are processing your information

We are able to process your information as above because the processing of this information is necessary for compliance with legal obligations primarily under the Housing Act 1988, 1996, and 2004, the Housing (Homelessness) Act 2002 and the Homelessness Reduction Act 2017, Localism Act 2011, Protection From Eviction Act 1977 to which we are subject. Some processing will be necessary for the performance of tasks carried out in the public interest or in the exercise of official authority vested in us and other processing will be necessary for the performance of our contractual obligations under any tenancy, or lease, agreement between us.

To send you our Council newsletters/magazines such as Hometalk and surveys such as New Home, Repairs and other service satisfaction surveys, we will ask your consent.

How long we will keep your information

We only keep this data for the time specified in our retention schedule or as required by law.

Your rights

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

PLEASE NOTE: Ministry of Housing, Communities & Local Government Privacy Notice can be viewed here:

http://www.impacthousing.org.uk/sites/default/files/documents/CORE%20Privacy%20Notice%20New%20Tenants%20May%202018.pdf

Building Control

Building Control - How we use your personal information

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. We are a data controller for the personal information we hold about you in relation to Building Regulations. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Processing submitted applications for approval under the Building Regulations from initial submission through to issuing a completion certificate.
Ensuring that reports of Unauthorised Works are assessed and acting upon accordingly.
Providing fee quotations to enable an application to be submitted.
To provide pre-application advise to customers who are proposing works that may require Building Regulations.
Ensuring the registration of Initial Notices are processed accordingly.
Ensuring that Sections 80 Demolition notices are registered and processed accordingly.

We are able to do this because legislation under The Building Act 1984 says that we can and it is in the public interest. The main rules are contained in the following statutes and subsequent amendments to them.

The Building Regulations 2010 and any subsequent amendments.
The Building (Approved Inspector) Regulations 2010 and any subsequent amendments

We may share your information with;

Other internal departments directly involved in recovery of outstanding monies or enforcement of the building regulations, dangerous structures or demolition works where necessary.
Other Local Authorities when applications are submitted under the LABC Partnership scheme.
The Fire and Rescue Service as required by the above legislation and to ensure buildings comply with fire safety legislation.
Other consultees necessary to ensure construction work complies with the building regulations. eg. structural engineers

Otherwise, we will only share your data if you ask us to, if it is in the public interest to do so and if the law requires or allows us to.

We only keep this data for the time specified in our retention schedule or as required by law. This includes a secure off site data storage facility.

Your personal data is processed (including storage) within the European Economic Area only.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right.

Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Insurance

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons law requires or allows. We are a data controller for the personal information we hold about you in relation to Insurance. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which the data will be used are:-

Placing Insurance Cover for the Council
Defending Insurance Claims
Administering Insurance on Leasehold and Council Mortgaged Properties
Administering the Tenants Content Insurance Scheme

We are able to do this because:

we have your consent to do it – where you are looking to make an Insurance Claim against the Council or apply for Tenants Contents Insurance we can only process these if you supply us with the relevant information. This can include information about your health, medical records or other sensitive personal information such as information about criminal convictions; or
you have entered into a contract with us which we can’t fulfil without doing this – for Leasehold Properties it is a condition of the lease that the Council insures the fabric of the building. We need to hold the leaseholder’s details to enable us to administer this.

We are required by law to hold and use some of your information for:

Arranging Insurance Cover – this information may be shared with Insurance Brokers, Insurance Companies
Investigation and defence of Insurance Claims against the Council – this may include sharing the information with the Insurance Section, Insurance Companies, Loss Adjusters and Solicitors.

How long we will keep your information - We only keep this data for the time specified in our retention schedule or as required by law.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, can be found on this web page.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Food Safety Service

Food Safety Service - How we use your personal information

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. Cannock Chase Council is the data controller for the personal information we hold about you in relation to Food Safety. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Updating our list of registered food businesses;
Identifying food business operators with responsibility for complying with food hygiene laws;
Recording and investigating complaints or concerns made about food businesses;
Preventing and detecting fraud or other criminal activity;

We are able to do this because legislation says we must do it and it is in the public interest to do it. There are lots of regulations covering Food Safety and the main rules are contained in:

Food Safety Act 1990
Food Safety and Hygiene (England) Regulations 2013
General Food Regulations 2004
Regulation (EC) 178 / 2002
Regulation (EC) 852 / 2004
Regulation (EC) 853 / 2004
Regulation (EC) 882 / 2004

The above list is not meant to be exhaustive.

We may share your information with;
Other agencies involved in the enforcement of food hygiene laws (for example the Food Standards Agency, other Local Authorities)
Other councils or organisations as part of the national fraud initiative (for example, Her Majesty’s Revenue and Customs, Department of Work and Pensions).

Otherwise, we will only share your data if you ask us to, or if the law requires or allows us to.

We only keep this data for the time specified in our retention schedule or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find additional details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Economic Development

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons the law requires or allows. We are a data controller for the personal information we hold about you in relation to Economic Development. In order to comply with data protection legislation we want to be sure you understand how we use your information.

The purposes for which your data will be used are:- to enable us to provide you with regular up-to date information about funding opportunities and wider business support available. If you make an enquiry to us we will use this information to communicate/make contact with you. For enquiries in relation to business support or funding (including grant applications) your details will be passed on to all relevant internal / external partners involved in the delivery of the support offered. Before forwarding your enquiry information on to others we will have sought your consent.

You should be aware that we have a duty to protect public funds. We may therefore use the information we have for the prevention and detection of fraud. We may share this information with other bodies for these purposes. We may also share this information with other parts of the Council or other relevant organisations for purposes which may include enforcement action.

We only keep this data for the time specified in our retention schedule or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

Data Protection Law provides you with certain rights, however not all of these rights will be available to you in all situations. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection.

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Bereavement Services

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. We are a data controller for the personal information we hold about you in relation to Bereavement issues. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Administering the process of burial within this Council’s cemeteries
To provide the grave deed holder with the Exclusive Rights of Burial
Ensuring that our burial records are up to date
To check that permission to reopen graves, place memorials are from the entitled person.
To be able to contact the grave deed holder with any concerns about a grave, memorial tree or bench.
To be able to change the ownership of a grave.

We are able to do this because legislation says we must do it and the processing is necessary for compliance with legal obligations. The main rules are contained in;

Local Authorities Cemeteries Order 1977

We will only share your data if you ask us to, or if the law requires or allows us to.

We will keep this data indefinitely or as required by law.

Your personal data is processed (including storage) within the European Economic Area only.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Planning Policy

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons law requires or allows. We are a data controller for the personal information we hold about you in relation to Planning Policy. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which the data will be used are:-

To maintain an up to date, confidential consultation data base so that we can ensure we are consulting those we are required to by law as listed in the relevant regulations, and anyone who has given their consent to us holding their data to enable us to keep them personally informed of consultations run by the planning policy team (name, address / email address). Individuals can unsubscribe to this data base at any time.
For the formulation of Local Plans. Local Plans determine land use and planning policy for the area which then sets the context for making decisions on planning applications. The production of these is strictly regulated and we will consult on these using the information held on our database. When you submit comments to a Local Plan consultation your name and your comments will be made public. All other personal information will be held confidentially. When we consult on the ‘proposed submission’ stage of the Local Plan (ie the version intended to be submitted to the Planning Inspectorate for independent examination in public), and on any subsequent modifications the information you submit when making your comments will need to be shared with the Planning Inspectorate. This will include personal information (name and contact details) so that they can contact you to enable you to participate in the examination process. We will make this clear on our consultation forms for this stage of the process.
For the formulation of Supplementary Planning Documents and other planning policy documents. These documents supplement and add detail to adopted policy in the Local Plan. We will consult on these using the information held on our planning policy database. When you submit comments your name and your comments will be made public. All other personal information will be held confidentially.
For revisions to the Statement of Community Involvement. This is a statutory document which we produce to show how we will engage the community in the planning process. When we make substantive changes to this we will publicly consult, using the information held on our planning policy consultation database. When you submit comments your name and your comments will be made public. All other personal information will be held confidentially.
For fulfilling our legal duties in relation to the production of .Neighbourhood Plans. Parish Councils or certain other community bodies can choose to produce these but the District Council has a legal duty to consult at certain stages of the process and will use the planning policy consultation database for this purpose. When you submit comments your name and your comments will be made public. All other personal information will be held confidentially. Your personal data will not be shared with the appointed independent examiner.
Call for Sites submissions. Call for Sites forms part of the evidence base required for local plan preparation. Landowners, developers and agents are publicly invited to submit sites which they would be interested in developing to the local planning authority: details of site submissions will be not be confidential with the exception of personal data ie phone number, address / email address.
The Brownfield Land Register. Local Planning Authorities are legally required to maintain and publish a register of previously developed land. The brownfield register forms part of the evidence base required for local plan preparation. Landowners, developers and agents are publicly invited to submit sites via the Call for Sites process which they would be interested in developing to the local planning authority: details of site submissions will be not be confidential with the exception of personal data ie phone number, address / email address.
The Self Build and Custom Build register. This is a record of people wishing to build their own dwelling within the district. In requesting to be added to the database, personal information is required which is set out in the Self-build and Custom Housebuilding (Register) Regulations 2016 which also sets out the process for removal from the register. Your personal information will not be published but data may need to be shared with other departments in helping the Council fulfil its duty in delivering sufficient plots.
Conservation Area Appraisals and Management Plans. It is the duty of the Local Planning Authority to formulate and publish proposals for the preservation and enhancement of the conservation areas and for their management. When we are required to consult on these we will carry out a targeted consultation to occupiers of properties within the relevant conservation area. When you submit comments your name and your comments will be made public. All other personal information will be held confidentially.
Community Infrastructure Levy Charging Schedule. This is a schedule of charges levied on certain types of development. When we review this we will be required to consult and will use the information held in the planning policy consultation database.

When you submit comments your name, and that of the person or organisation you represent will be published. All other personal information will be held confidentially. Where you are representing another person or organisation you will need to declare that you have their consent to submit comments on their behalf. Comments will be made public and, because they are used to inform the development of policy, will not be able to be withdrawn once they have been processed and published. Any comments received which are considered to be inflammatory, offensive or otherwise inappropriate will be rejected and will not be published. On occasions, rejected comments may appear in the form of redacted elements of your submission in those instances where this approach is considered to be appropriate.

The relevant legislation which say that we can carry out these functions and it is in the public interest are:

The Town and Country Planning Act 1990,
Planning and Compulsory Purchase Act 2004,
Planning Act 2008
Localism Act 2011,
Self Build and Custom Housebuilding Act 2015,
Housing and Planning Act 2016,
Neighbourhood Planning Act 2017,
Planning (Listed Buildings and Conservation Areas) Act 1990
All associated Regulations

We are required by the Town and Country Planning (Local Planning)(England) Regulations 2012 to hold and use some of your information for submission to the Planning Inspectorate in relation to the examination of a Local Plan, where this information has been submitted to us in accordance with Regulation 19 of the aforementioned Regulations (ie your consultation responses when we formally consult on the ‘Proposed Submission’ version of the plan).

How long we will keep your information; We only keep this data for the time specified in our retention schedule or as required by law.

Data protection law provides you with certain rights, however not all of these rights will be available to you in all situations, particularly where we process your information as part of one of our statutory duties. Where we are under a legal duty to use data for a particular purpose you will not have the right to prevent it being used in that way.

A full list of the rights you may have, under data protection law, is given in the 'Your Rights' section of this webpage.

If you wish to contact us in relation to any of your information rights, please contact the Information Manager at infomanager@cannockchasedc.gov.uk or Information Manager, Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

If you wish to complain about how your personal information has been handled by Cannock Chase Council then please contact the Information Manager in the first instance using the details above. If you are not satisfied you can submit a formal complaint to the Council via http://www.cannockchasedc.gov.uk/council/about-council/customer-feedback-help-us-get-it-right. Finally you can complain to the Information Commissioner’s Office at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, Tel: 0303 123 1113 or you can visit their website at ico.org.uk.

You can also find details of how we handle your personal information by visiting www.cannockchasedc.gov.uk/DataProtection .

For any general enquiries you can contact the council by phone on 01543 462621 or by writing to us at Civic Centre, Cannock Chase Council, Beecroft Road, Cannock, WS11 1BG.

Health and Safety Service

At Cannock Chase Council we take your privacy seriously and will only keep and use your personal information for reasons that the law requires or allows. Cannock Chase Council is the data controller for the personal information we hold about you in relation to Health and Safety at Work. In order to comply with data protection legislation we want to be sure you understand how we use this information.

The purposes for which your data will be used are:-

Updating our database of businesses we regulate for health and safety at work;
Identifying employers and duty holders with responsibility for complying with health and safety laws;
Recording and investigating workplace accidents and complaints or concerns about working conditions;
Preventing and detecting fraud or other criminal activity;

We are able to do this because legislation says we must do it and it is in the public interest to do it. There are lots of regulations covering Health and Safety at Work and the main rules are contained in:

Health and Safety at Work etc. Act 1974
Management of Health and Safety at Work Regulations 1999
Manual Handling Operations Regulations 1992
Workplace (Health, Safety and Welfare) Regulations 1992
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013

This list is not intended to be exhaustive.

We may share your information with;

Other agencies involved in the enforcement of health and safety laws (for example the Health and Safety Executive, other Local Authorities)
Other councils or organisations as part of the national fraud initiative (for example, Her Majesty’s Revenue and Customs, Department of Work and Pensions).
Cannock Chase Council and Stafford Borough Council shared benefits service to enable the prevention and detection of fraud;