Our Mission Statement and Service Standards
Cannock Chase District Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.
- Benefit Performance Dashboard
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Performance Dashboard .pdf (166.13 KB)
- All new claims
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All new claims are processed within 20 calendar days.
Current Performance - All New Claims .pdf (47.93 KB)
- Notified changes in circumstances
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Notified changes in circumstances are processed within 9 calendar days of receiving all necessary information
Current Performance - Notified changes in circumstance .pdf (47.24 KB)
- Overpayment notifications
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Overpayment notifications will be issued within 3 calendar days.
Current Performance - Overpayment Notifications .pdf (38.39 KB)
- Telephone calls answered
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Telephone calls will be answered within 4 minutes.
Current Performance - Call Waiting Times .pdf (46.27 KB)
- Telephone call abandonment rate
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Telephone call abandonment rate will not be higher than 16% of all calls received.
Current Performance - Call Abandonment Rates .pdf (46.46 KB)
- Welcoming Atmosphere
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We will create a welcoming atmosphere in our reception areas providing disabled accessibility and hearing loop facilities.
- Sensitive or confidential business
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We will make available a private room if you wish to discuss sensitive or confidential business.
- Customer Satisfaction Survey
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Currently this is under review.
- What you can do if you think we have not met our standards
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Please call our benefit helpline number on 01543 464292 or you can email us at benefits@cannockchasedc.gov.uk