Benefit Service Standards and Performance

Our Mission Statement and Service Standards

Cannock Chase District Council's benefit service aims to meet the needs of the community by providing a secure and efficient service that is accessible to all, where the right benefit is paid at the right time and a service that contributes positively to the overall welfare of the community.

Benefit Performance Dashboard

Performance Dashboard .pdf (166.13 KB)

All new claims

All new claims are processed within 20 calendar days.

Current Performance - All New Claims .pdf (47.93 KB)

Notified changes in circumstances

Notified changes in circumstances are processed within 9 calendar days of receiving all necessary information

Current Performance - Notified changes in circumstance .pdf (47.24 KB)

Overpayment notifications

Overpayment notifications will be issued within 3 calendar days.

Current Performance - Overpayment Notifications .pdf (38.39 KB)

Telephone calls answered

Telephone calls will be answered within 4 minutes.

Current Performance - Call Waiting Times .pdf (46.27 KB)

Telephone call abandonment rate

Telephone call abandonment rate will not be higher than 16% of all calls received.

Current Performance - Call Abandonment Rates .pdf (46.46 KB)

Welcoming Atmosphere

We will create a welcoming atmosphere in our reception areas providing disabled accessibility and hearing loop facilities.

Sensitive or confidential business

We will make available a private room if you wish to discuss sensitive or confidential business.

Customer Satisfaction Survey

Currently this is under review.

What you can do if you think we have not met our standards

Please call our benefit helpline number on 01543 464292 or you can email us at


Last Updated:

A to Z of Services