The Housing Maintenance Section undertakes repairs and maintenance work on tenanted and empty Council properties. The Section is made up of teams of repairs and maintenance professionals and is backed up by a small number of subcontract partners.
The Council are generally responsible for structural repairs to Council properties, for repairs to any installations or fixtures in your Council home for heating, water and sanitation including kitchen and bathroom fixtures and fittings or any repairs where they may be a risk to health or safety.
Where the damage has been caused by the resident, they may be asked to pay for the repairs.
IMPORTANT UPDATE: Recent Flash Flooding and Emergency Repair Requests.
Severe weather and recent flash flooding have led to a significant increase in emergency repair requests. We are treating all reports of flooding and water ingress as a priority and are working hard to attend every case as quickly as possible. Where immediate permanent repairs cannot be completed, temporary measures and follow-up appointments will be arranged. Thank you for your patience and understanding.
- Important Update: Recent Flash Flooding and Emergency Repair Requests - more information
We are currently experiencing a significant increase in emergency repair reports, particularly relating to water ingress, roof leaks, flooding, drainage issues, and dampness caused by the exceptional weather conditions.
We would like to reassure all tenants that every report of water ingress or flooding is being treated seriously and assessed as a priority. Our repairs teams are working to respond to the increased demand and to ensure that vulnerable residents and the most urgent cases receive assistance as quickly as possible.
Some residents may experience longer than normal waiting times for attendance. Where we are unable to complete a permanent repair during our initial visit, we will:
• Make the property safe where possible.
• Carry out temporary repairs to minimise further damage.
• Arrange any specialist inspections that may be required.
• Schedule follow-on works as quickly as resources and weather conditions allow.Please continue to report any new incidents of flooding, water ingress, or serious leaks through our normal repairs reporting channels. When reporting an issue, it is helpful if you can provide:
• The location of the leak or flooding.
• When the problem started.
• Details of any immediate risks to occupants or electrical installations.We understand the disruption and concern that water ingress can cause, and we sincerely thank residents for their patience and understanding while we work through the exceptionally high number of emergency repairs currently being received. Our teams remain committed to restoring homes and carrying out any necessary repairs as quickly and safely as possible.
If you believe your situation presents an immediate risk to health, safety, or serious damage to your home, please continue to contact us through our emergency repairs service.Thank you for your cooperation and understanding.
- Important Information - Repair Priority Timescales
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Important information from the Housing Maintenance Team:
We are dedicated to improve our services and deliver responsive repairs to your homes in a timely and convenient manner.
As a consequence, the Council’s Housing Maintenance Team have reviewed the current repair priority timescales as detailed in the “Cannock Chase Council Repairs Handbook” and want to update you on some changes.
To help plan and appoint repairs more efficiently, repair priority 2’s and priority 3’s will now come under the same 5 working day target response time.
We are delighted to announce that from the Monday 9th of June 2025, Cannock Chase Council, will be introducing these changes. This will not impact on any existing committed appointments or any repairs under a different priority.
Please Note:
Priority 1 - emergency repairs where it involves a risk to your health and safety or serious damage to your property will still be scheduled and attended on the same day as reporting to the Council.Further information on Repair Priority Timescales can be found on our General Building and Electric Heating Repairs page.
- Ways to contact us
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Personal Visit - You can report your repair to your local Council office during office hours, which are Monday to Friday 9.00 am to 4.00 pm.
Telephone - You should always telephone 01543 462621 between 9.00 am to 5.00 pm Monday to Friday.
Email - You can contact the Council by e-mail. Please ensure that you include the details of the repair, your name, the address at which the repair is required, and finally a contact telephone number. Please note that failure to provide all of the details will result in your enquiry being delayed. The email address is: housingrepairs@cannockchasedc.gov.uk.
Reporting to Housing Staff - You can report the repair to any Housing Officer if they call.