Housing Services are carrying out a general satisfaction survey for tenants and leaseholders during February and March 2026. The survey will take about 5 minutes to complete. By completing the survey you’ll be eligible to enter a free prize draw to win £100 worth of high street shopping vouchers. The survey will be sent to all tenants, including all Independent Living Scheme tenants, and all Leaseholders. 

Firstly an online link will be sent by email to all tenants who we hold an email address for and then a postal survey will be sent to all. The postal survey will also include a link and QR code that allows online completion if you would prefer.

For more information see: Tenant Satisfaction Measures and Performance Information | Cannock Chase District Council

Thank you to everyone who responded, we managed to secure a response rate of 52%. We will bring you a summary of the results in Spring 2026. Ideally we want to know more about everyone in our homes. We will be including similar questions in our housing application process to gather information about new tenants, asking questions at tenancy audits of current tenants and undertaking the census survey again in three years time. Your information helps us to better shape our services to meet your needs.

Gas Safety Tips for Council Tenants

• Annual check: All council homes receive a free annual gas safety check, carried out on our behalf by our contractor, Sure Maintenance. Tenants must allow access for this appointment to keep their home safe.
• Use registered engineers only: If you ever need gas work carried out, always make sure the engineer is Gas Safe registered. - See our Tenant Alterations Page for more information.
• Watch for warning signs: Yellow/orange flames, black marks on appliances, pilot lights that keep going out, or excessive condensation may mean something is wrong.
• Keep vents and flues clear: Never block them – they keep your appliances safe.
• Know the signs of CO poisoning: Headaches, dizziness, breathlessness, nausea, collapse, and loss of consciousness.
• Install and test a CO alarm: Regularly test your alarm to make sure it works and is marked to standard EN50291.
• NEVER DIY gas work: Always call a registered engineer if you suspect a problem.

Gas Safe Register is the official body for qualified gas engineers in the UK. Visit www.GasSafeRegister.co.uk to find out more.

For more information on servicing and safety, please visit our Heating and Hot Water Systems page.

The reception is open Monday to Friday, from 9am to 4pm.

You can walk in or book an appointment by emailing housingreception@cannockchasedc.gov.uk or calling 01543 462621 to speak to a member of staff.

If you wish to make an application but don’t have access to a computer, there are computers available at the Housing Bungalow Reception - these can be accessed Monday to Friday 9.00am - 3.30pm. No need to book.

We offer face to face and telephone appointments. The Housing Team is available to assist customers with the following service areas:
•    Housing Applications and Allocations
•    Neighbourhood Issues
•    Paying Your Rent

For more information, please visit our Housing page.

We look forward to welcoming you.

We are pleased to publish our most recent compliments received across Housing Services:

"The electricians who completed the work were very friendly and competent. They did the work quickly and left the area clean and tidy."

"I would like to compliment the contractor that replaced the flat roof today, they were extremely clean, tidy and polite and they did an excellent job."

"I would like to express my appreciation for the prompt action taken following my recent correspondence. The swift installation of fencing across the gates has been positively received by residents."

"The painter who treated damp in bedroom and kitchen was fantastic. They did an excellent job and very polite!"

Thank you to those who took the time to express their satisfaction.