Tenant & Leaseholder Review Panel

The Tenant & Leaseholder Review Panel is a group of tenants who volunteer their time to look into the Housing services that the Council provides and report back on what they have found.

Our panel of like-minded Tenants and Leaseholders are reviewing areas of Housing Services to help us better tailor them to our customers’ needs. By examining data, policies, procedures and meeting with our staff, the panel take an independent view of our performance against the standards tenants expect and hold us to account. The panel then make recommendations on how the service could be improved.

Our Tenant and Leaseholder Review Panel Booklet provides more information about the panel. This information can also be viewed below:

More information about the Panel

Join our Tenant and Leaseholder Review Panel - Help make a difference!

Are you passionate about improving Housing Services?
Do you want to have your say on how things are run?

What is a Review Panel?

A group of tenants and leaseholders working together to review, challenge and improve the services provided by Cannock Chase Council. We make sure tenant and leaseholder voices are heard and help drive a positive change.  

The Panel sits below the Housing Board in our engagement framework and provides another option for tenants and leaseholders to get involved. 

Why Join?

  • Have a direct say in how services like repairs, maintenance, and tenancy support are managed.
  • Work alongside other like-minded people and be part of discussions.
  • Help shape real improvements in your community.
  • Gain valuable experience and skills to help boost career prospects.
  • Friendly and supportive environment. 

Who Can Join? 

  • No experience needed - just a willingness to share your views.
  • Open to all Cannock Chase Council tenants and leaseholders.

Get involved! 

Telephone: 01543 462621

Email: ResidentEngagement@cannockchasedc.gov.uk   

For more details visit our Tenant Participation Page.

With no prior experience needed, panel members have been offered training courses to help further their experience. 

Our current panel members are:
Leslie Hunt
Lisa Ansell
Sandra Lopez
Angela Gittings

The panel have now completed its review of the Housing Services webpages and we’d like to thank everyone who took part and shared their insights.  The minutes from each meeting together with the report can be found below.

Please keep an eye on this page over the coming months, as we’ll be sharing updates on how these recommendations are put into action. 

If you would like to be sign up to be a member of the Tenant & Leaseholder Review Panel contact us via phone on 01543 462 621 or email us at residentengagement@cannockchasedc.gov.uk. 

Meeting Minutes and Reports

Meeting Minutes:

Tenant and Leaseholder Review Panel Meeting Minutes.

23rd July 2025 - Page 1 to 4,
20th August 2025 - Page 5 to 6,
9th September 2025 - Page 7 to 9,
15th October 2025 - Page 10 to 11,
27th October 2025 - Page 12 to 14,
19th November 2025 - Page 15 to 17,
3rd December 2025 - Page 18 to 20.

Reports:

Tenant and Leaseholder Review Panel - First Topic Review - 28th January 2026 

Appendices 
Appendix 1: TLRP Code of Conduct and Terms of Reference 
Appendix 2: TLRP meeting minutes for the review 
Appendix 3: TLRP Review of Housing Services Webpages - Recommendations summary 

Other opportunities

We have a range of ways our customers can be involved. You don’t need any prior experience or to give up much of your spare time, you can even be involved from the comfort of your own home.

Our Tenant Participation page also provides information on how you can be involved. 

If you would like more information on how you can be involved, please contact our Resident Engagement Officer on 01543 462 621 or email us at residentengagement@cannockchasedc.gov.uk.

 

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